Last updated: April 29, 2026
Richweb, Inc. ("Richweb", "we", "us", "our") respects your privacy. This policy explains what information we collect when you visit www.richweb.com or interact with our services, why we collect it, and what we do with it.
Information we collect
- Information you provide. When you fill out a form on our site (contact, sales meeting, price estimator), you give us your name, email, phone, company, and the contents of your message. We use that information to respond to you.
- Customer support data. When you open a help-desk ticket or start a remote support session, we collect the information needed to deliver the service you've engaged us for.
- Server logs. Like most websites, our web server records IP address, user agent, referrer, and timestamps for each request. We use these logs for security, abuse prevention, and capacity planning.
How we use it
- Responding to inquiries and supporting our customers.
- Operating, securing, and improving our services and website.
- Sending you information you've explicitly requested (such as a quote or proposal).
- Complying with our legal obligations.
We do not sell your personal information.
How we share it
We share information only with vendors who process data on our behalf to provide our services (e.g. our help-desk and email providers), and only to the extent needed to do so. We require those vendors to protect your information appropriately.
We may disclose information when required by law, court order, or to protect the rights, property, or safety of Richweb, our customers, or others.
Compliance
Richweb is SOC 2 Type II certified. We adhere to SOC 2 controls, the CIS benchmark framework, and HIPAA / SEC / FINRA security levels for our managed services.
Cookies
This static site uses no third-party tracking cookies. Any cookies set by our help desk, support portal, or sales tools (which run on separate domains) are governed by their own policies.
Your choices
You can request access, correction, or deletion of personal information you've shared with us by emailing info@corp.richweb.com. We will respond promptly, subject to any legal obligations to retain certain information.
Contact
Richweb, Inc.
9720 Atlee Commons Drive
Ashland, VA 23005
info@corp.richweb.com
(804) 368-0421
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top will reflect the most recent revision. Material changes will be highlighted on this page.