Text Message Opt-In

Last updated: August 18, 2026

Richweb, Inc. ("Richweb", "we", "us", "our") uses text messages to reach customers and the people we support about work already underway on their behalf. We only text a mobile number once its owner has agreed to it. This page sets out what the program sends, how to join it, how to leave it, and what it costs.

What we send

Two kinds of message, both about your service:

Support and service alerts. Help desk ticket updates, planned maintenance windows, outage notifications, and escalation when something needs your attention faster than email will reach you.
Scheduling and onsite visits. Appointment confirmations and reminders, and a heads-up when an engineer is on the way to your site.

This is a customer care program. We do not send marketing, promotions, or offers through it. If that ever changes, we will ask for separate consent first.

How to opt in

Text START to (877) 610-1735 from the mobile you want messages on.

You can also ask us to enroll a number: tell your account manager, say so on a help desk ticket, or email helpdesk@richweb.com from the address we have on file for you. Either way we record who agreed, which number, and when.

Consent belongs to the person who holds the number. Please don't enroll a colleague's mobile for them; send them this page instead.

Consent is not a condition of buying anything from Richweb, or of getting support. Everything we would text you about is also available by email, on the help desk, and by phone.

Message frequency

Message frequency varies. The program follows your ticket and scheduling activity rather than a set schedule, so a quiet month may bring no messages at all and a cutover week may bring several in a day.

Cost

Message and data rates may apply. Richweb does not charge you for text messages. Your mobile carrier may, depending on your plan. Check with your carrier if you are not sure what your plan covers.

How to stop

Reply STOP to any message from us. That opts the number out straight away. You will get one confirmation message and then nothing further.

You can also opt out by emailing helpdesk@richweb.com or calling (804) 368-0421.

Opting out of texts does not affect your service or any other channel. Tickets, email, and phone carry on exactly as before. If you opt out and later want messages again, text START to the same number.

How to get help

Reply HELP to any message for program information and contact details. You can also reach us:

Delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your handset, and neither is under our control, so treat text as a convenience rather than a guarantee. For anything urgent, call us or open a help desk ticket. Those are the channels with a response commitment behind them.

Privacy

We do not sell, rent, or share your mobile number, or the fact that you consented to receive texts, with anyone for their own marketing. The only parties who handle the number are Richweb staff and the messaging provider that delivers the messages on our behalf, and that provider may use it only to deliver them.

Our full Privacy Policy covers what else we collect and what we do with it.

Eligibility

The program is available on US mobile numbers, to people aged 18 or over. Not all carriers and not all handsets support every kind of message.

Changes to these terms

We may update this page from time to time. The "last updated" date above reflects the most recent revision, and a material change to what we send or how often will be announced by text before it takes effect.

Contact

Richweb, Inc.
9720 Atlee Commons Drive
Ashland, VA 23005
info@corp.richweb.com
(804) 368-0421