Mail System Administrators have access to the Web based management tool:
Login to the MailScanner Manager at this URL:
https://vsmx1.richweb.com/
Use your assigned username and password.
Click: Tools
Under the Section/Menu:
Spam/Not Spam Databases
Click "Spam Messages not caught as spam"
MAKE SURE that you upload the message with FULL HEADERS and FULL MESSAGE CONTENT.
End users should have their mail system admin look at the message and follow the process above, OR if that is not possible, use this information below to send the message to us for further investigation.
Outlook 2007/2003/XP
1. Outlook does not have a bounce feature. Instead, you will need to copy the full headers and paste them into the email you are bouncing.
2. Double-click on a message so that it is in its own window. Click on View > Options. In the Internet headers: box, you should see the raw message header.
3. Highlight the message headers using the mouse (click and hold the left mouse button at the start of the headers and drag the cursor over the message or click anywhere in the box and enter Ctrl-A to select all the text).
4. Once the headers are highlighted, right click on the highlighted text, and choose Copy from the menu. This will copy the text to the clipboard.
5. Ensure you still have the spam message selected. Click the Forward button and then paste the headers you copied above the text of the email you are bouncing (forwarding in this case).
6. Enter reportspam@richweb.com and click Send button to send your message with the headers.
Thunderbird and Mozilla Mail
1. Current versions of Thunderbird and Mozilla Mail do not have a true bounce feature. You will need to forward the message with the full headers.
2. Select the message you wish to bounce/report as spam. On the Thunderbird menu bar, click View > Headers > All. You may notice that the original message will display more information than it did previously.
3. Click the Forward button and enter reportspam@richweb.com as the recipient.
4. Once you have bounced your message, you may want to return your settings to their previous state. To do so, click View > Headers > Normal.
Richweb SmarterMail
1. The normal mail display is HTML format.
2. Click on the “headers” from the view section.
3. Cut and paste all of the headers and the body of the message into a new email that you will send to reportspam@richweb.com.