Step 1. Find out who the current provider is the hosts your website and email:

If you don't know who your website is hosted with or the technical
contact information, you can go to the following link at Network
Solutions and do a search using the "WhoIs" inquiry box:
http://netsol.com/cgi-bin/whois/whois.  This will bring up all the
pertinent contact information regarding your website. 

Step 2. You will need to contact this provider and ask them to update your
domain name(s) with Richweb's authoritative DNS servers. At the same time
Richweb suggests that you setup the domain name(s) with your own information for
Administrative and Billing contacts. Use a group account, like
admin@your-domain.com, or accounting@your-domain.com as employees change over
time, and you do not want Registrar related emails to bounce. You can lose your
domain if you forget to renew it. If you would like to make Richweb the
administrative and billing contact for your domain you are welcome to do this;
be aware that Richweb charges an extra $50.00 per year per domain for this
service.

If you are already the Administrative contact for your domain then you will need
to make this change yourself. Most of the Registrars (Register.com, Verisign,
Tucows, etc) have a web-based interface that you can login to in order to
perform this change.

Step 3. here is Richweb's Technical POC (Point of Contact) information for
domain registration and updates:

 Technical Contact:
       Phan, Huy  (HP3877)
       hphan@RICHWEB.COM
       Richweb, Inc.
       5004 Monument Avenue, Suite 100
       Richmond, Virginia  23230
       804.359.2220


FELLER.RICHWEB.COM                   63.90.9.2
NS1.AJTECH.COM                       209.3.44.11

Step 4. Changes to your domain may take between 12 to 48 hours depending on the
Registrar(s) involved. Contact Richweb as soon as you process your changes so
that a Richweb DNS engineer can load your domain name into our DNS databases.
Otherwise all traffic (your websites, your incoming email, etc) will fail.

Yes, there are two ways to accomplish this:

1. Leave existing domain hosting alone, and change the MX (Mail Exchanger)
record for your email to Richweb's mail host. This is the simplest path, but it
does require your current service provider to change the MX record for your
domain. 

A record like this will need to be added to the DNS for your domain:
your-domain.com.	IN	MX 10 mail.richweb.com.

Make sure that your provider removes all other MX records that refer to your
domain unless you have specifically asked your current provider to provide what
is referred to as offsite mail backup. you must also make sure that your current
service provider deletes all local mail routing configuration for your domain
name. Otherwise you could lose a portion of your email.

2. Transfer domain hosting of your domain to Richweb's DNS servers. Richweb will
handle the Mail transition, and will map an A record back to your www host
entries for your web sites.

Click here
for a FAQ on how to switch your domain name if you would like to use this
option. Richweb suggests that you pursue option 1 if your current provider is
responsible and quick to respond, option 2 otherwise.

All Richweb installation plans call for an analog modem at each site, conencted into the router for secured remote maintenance. We develop an integrated dial backup plan that keeps your data flowing even in the unlikely event of a leased line circuit or vpn connection failure.

Richweb has extensive experience with designing networks that carry mission critical data. Corporations that run Un*x/Linux or IBM/SNA, (Mainframe/AS400/RS6000) based systems require 24/7/365 uptime. Richweb delivers networks that meet these high demands.

Richweb has strict quality control measures in place to ensure that all equipment is tested (both hardware and software) before it is shipped to the customer.

Richweb has experienced engineers that know how to work with carrier (telephone company) engineers and technicians to ensure that installs progress as smoothly as possible. No finger-pointing; just fast and efficient installs that meet our customers demands for rapid network deployment and integration.

• Routing Protocol (static/RIP v2/EIGRP/OSPF)
• Modem Dial-in to routers for remote maint/troubleshooting
• Outbound internet/web access (if an internet connection was purchased)
• Basic NAT (Network Address Translation) on internet access router (This will be required if the number of hosts that will access the internet exceeds the number of IP Addresses allocated to the customer network.
• DHCP Forwarding will be installed on each router, provided customer has selected a DHCP server, and given the IP address to the install engineer prior to router rollout.
• For IBM/SNA customers, the installation process includes a working DLSw/FRAS/LLC configuration that has all remotes and hosts "talking".

Configuration of additional higher layer network services and applications are not included in this basic installation package.

Specifically, the installation process does not cover the setup, design, configuration, or modifcation of an existing Microsoft NT domain infrastructure across the newly created Wide Area Network. The scope of such projects will exceed the time and materials covered by the initial installation. Please refer to FAQ#0010 for help on setting up Microsoft Networks across a wide area network. You may also have this setup as a separate project that begins once the base install is completed (see below).

The installation process also does not cover the configuration of any firewall (inbound internet content or connection filtering) or firewall related services beyond (1) a basic anti-spoof filter and (2) a protection filter for Windows PCs. Again, Richweb can and will provide security and firewall consultation as part of a separate scope of work.

Once the initial network is in place, and the installation of the network is complete, a review session will occur. At that point in time, a new project with a new scope of work can be created.

MS Networking Howto
Updated: 2000-01-15
Suggested Use:
Medium-Sized corporations, 2 to 15 sites.

This document assumes that a single NT domain or dual (login domain 
plus resource domain) is already configured at the headquarters site.
No additional domains will be created at any remote sites.


1. While the routers  are being configured and prepared for
   installation  at  your  remote   sites,  you  need  to  ready  your
   headquarters equipment.  An IP design  spreadsheet will
   arrive before  the first router  is installed. We  strongly suggest
   that  you prepare  an NT  server  to run  the following  Networking
   services:

DNS, WINS, DHCP


2. Each subnet  (remote site)  will be assigned  an IP block.  In your
   DHCP server, configure a scope for each block. For example, you may
   be given a spreadsheet like this:

 172.20.8.0 HQ;       router =  172.20.8.1; mask=255.255.255.0
172.20.12.0 Scranton; router = 172.20.12.1; mask=255.255.255.0
172.20.16.0 Mobile;   router = 172.20.16.1; mask=255.255.255.0
172.20.20.0 Roanoke;  router = 172.20.20.1; mask=255.255.255.0

You would  setup a  scope for each  site such  that the IP  block made
available to clients is:

HQ scope = 172.20.8.21 - 172.20.8.254
Scranton scope = 172.20.12.21 - 172.20.12.254
Mobile scope = 172.20.16.21 - 172.20.16.254
Roanoke scope = 172.20.20.21 - 172.20.20.254


3. Setup the DHCP server config  params to pass out the correct router
   address, DNS domain  name, DNS servers, and WINS  server(s) to each
   client. Also,  be sure to send a  NetBIOS Node type of  0x8 to each
   client  so  that  WINS  will  be  used  effectively  (0x2  is  also
   acceptable, if you don't have a BDC on each remote subnet/site).


4. As your routers are installed, and each site comes online, your PCs
   clients should be  able to browse the network, and  login to the NT
   domain. You may  occasionally see the browse list  of PCs fluctuate
   if  you have  a  lot of  instability  (PC reboots)  on your  remote
   sites.  This is  normal,  and is  a  related to  the  way in  which
   Microsoft  Networks struggle  to maintain  the browse  lists across
   Wide Area networks.


Helpful Documents / TIPs

Read RFCs 1001, 1002
learn to use nbtstat program on NT, windows 9x
WinNtMag.com - many good articles on WINs, and master browser issues
O'Reilly's TCP/IP Networking for NT book.
Any documents describing NBT (NetBIOS over TCP/IP).

Disclaimers:

A  lot  of MCSEs,  vendors  and  consulting  companies claim  to  have
extensive "NT"  experience. Most of these  companies provide engineers
that do not  have much, if any Wide  Area networking experience. Thus,
you may  hear conflicting  advice from said  vendors. We have
verified and support this recipe for building fast and efficient
Microsoft Networks.  Other methods, such as  bridging NetBUEI, routing
IPX/SPX+NetBIOS, flooding UDP broadcasts, setting up WINS proxies etc,
may work for  your environment, but we strongly suggest that you avoid 
such solutions. The alternatives listed above can cause network capacity  
to be degraded as  some packets take a sub-optimal path, and many packets 
that do not need to be carried on wide area links, such as broadcasts, 
are indeed carried, which wastes a precious and expensive resource 
(your network bandwidth).

In addition,  we  install all networks  that connect  to the
internet  with  a traffic  block  on TCP  &  UDP  ports 137-139.  This
protects interior Windows PCs and  servers from NetBIOS over TCP (NBT)
related attacks  that originate on  the internet. We  strongly suggest
that  you leave  this filter  in place,  for maximum  protection. Only
ports  that are  required for  safe internet  commerce should  be left
enabled.

This list is good enough for most companies who are getting their first 
internet connection. As always, if you have additonal needs or services 
you run, a more extensive site security review is almost always a good idea.

80 (http/web)
443 (https/secure web)
25/113 (smtp - port 113 identd use is deprecated)

A. most important in the day-day operations of the company
B. possible to run over a dial-backup infrastructure

We assume that A. is taken care of. You'll need to make those decisions based on your individual company. We will discuss "B" in depth, and provide a matrix that will assist you in evaluating your current and future business applications for dial-backup readiness.

Applications and networking protocols access networks in vastly different ways and consume bandwidth in an often unexpected and non-intuitive manner. Applications that access data in bulk mode will often scale very poorly when running over any kind of WAN pipe that is less than 1.5 Megabits/sec (a full t1). Typically these programs operate using a popular pc networking technology called drive redirection. Example:

If you have a database system that accesses its file via a drive letter mapping, it (the database application) will typically consume anywhere from 10 to 100 times the amount a web-based or client-server based design would require.

The trick in planning for WAN capacity is to classify the applications into one of the well-defined categories below. Then you will be able to measure aggregate expected usage on your pipes.

When planning dial-backup systems, this planning process also serves another purpose: selecting the applications that cannot be supported. By placing traffic filters on the routers that block traffic that simply cannot be supported during dial-backup mode the critical traffic that can be supported is allowed to pass. Without such filters, dial-backup networks often bog down and become totally unusable.

Application Type	Notes
IBM (SNA networks) Character Terminal	Summary: Excellent Details: Most shops would not be able to tell the difference between using a 33.6 dial-backup link and a 128K frame-relay circuit. IBM traffic, because it is form-submit, system-response based, is extremely efficient and fast over links as slow as 9.6 Kbits/sec. This is an excellent candidate for mission critical dial backup.
Un*x Character Terminal	Summary: Works very well Details: A 33.6 dial-backup link should support 3-5 users. This is an excellent candidate for mission critical dial backup.
Un*x Graphical Terminal	Summary: X Windows will work, provided ISDN is in place. Details: A 64K ISDN line should support about 3-5 users.
Windows Thin Clients	Summary: Will work, provided ISDN is in place. Details: A 64K ISDN line should support about 6-8 users.
Web-based (http) applications	Summary: Works well, with limited usage. Details: HTTP based traffic is similar to IBM/SNA traffic, just with the added overhead of all the images. Corporate intranet applications with images that can be cached on local PC hardrives will work very well over analog and isdn dial backup, especially if the average page size (text portion) on the intranet is 30K (Kilobytes) or less.
Proprietary E-Mail (Exchange/Groupwise)	Summary: May perform o.k., with limited usage Details: Neither protocol is particularly efficient. 2-4 clients could make use of a isdn (64K) based dial-backup system.
Web-based Email	Summary: refer to Web-based (http) applications
Open (pop3/imap) Email	Summary: Will work well Details: More efficient in some cases (imap) than proprietary email systems that have directory lookup overhead issues. 4-8 users on a 64K ISDN link is ideal.
Java Based Applications	Summary: Will work reasonably well, with limited usage Details: Network delay is a key issue here, more so than capacity. Client server traffic tends to be fairly efficient, as a large part of the business logic is on the client. Many data flows for corporate applications will average 1 to 4 Kbits/sec. However, the delay incurred by analog modem interfaces usually makes these applications appear very sluggish. We suggest ISDN (30 to 35 millisecond delay per packet compared to 130 to 180 millisecond delay.
Client Server DB (SQLnet, Named Pipes)	Summary: Refer to Java Based Applications
Drive Mapping based DB (MS Access, DBase)	Summary: Miserable performance Details: Do not attempt to run these applications over any network that does not have 384Kbits/sec of capcity or greater. File sharing technologies suffer from timeouts, and inefficient network utilization when deployed outside of their native LAN environment, where 10 and 100 Megabit Ethernet are in use. Most PC-based applications are not programmed to properly handle this 10 thousand fold decrease in available bandwidth.
Novell File Share (IPX/IP)	Summary: Refer to Drive Mapped databases (above). In addition, most modern networks avoid the IPX protocol suite as it scales poorly, and is not Internet (IP) capable.
Microsoft Networking (IP)	Details: Refer to Drive Mapped databases (above). When properly setup, a Microsoft Network can run over 128K ISDN dial-backup when less than 10 or so workstations will be active. Please refer to FAQ #0010 for more information. The act of transferring small files (less than 100K) will not be slow, but locating servers, file shares, and other resources will seem slow to the users. Printing over a dial-backup network will probably not work at all. Users who try to save files directly to shares mounted on a remote server over a dial backup link may experience file corruption, and high levels of frustration. Again, these LAN technologies (Novell, Microsoft) were not designed for low speed WANs. Good login scripts and good user training will be required to make PC file sharing work over a low speed network, whether its frame relay, or the dial-backup.
Microsoft Networking (IPX)	Summary: Bad; worse in fact, than Novell IPX (see above) due to the added Windows broadcasting inefficiencies.
Microsoft Networking (NetBEUI)	Details: Completely unusable on dial-backup networks in its native mode, NetBEUI is an non-routable protocol that can only be handled by the DLSw software on Cisco routers. DLSw though, is indeed quite efficient. DLSw wraps up NetBIOS/NetBEUI packets inside TCP/IP packets for safe and fast transport of the non-routable NetBIOS/NetBEUI traffic over IP networks. Large bridged networks (typically IBM token ring) can enjoy solid WAN performance using DLSw, but dial-backup is out of the question for PC NetBIOS/NetBEUI traffic. Since edge Cisco routers will already be using the DLSw protocol to transport NetBIOS/NetBEUI over the WAN links, establishing the physical presence of dial-backup (ISDN 128K) is all that is needed. DLSw will find and take the new backup path automatically since it relies on what must already exists: correctly built and maintained IP routing between the sites.

As a safe rule of thumb, plan to use analog dial-backup only when you have a terminal based application, like point-of-sale, or if all your clients are thin-client (Citrix Metaframe, for example). For networks that have demands that Basic Rate ISDN (128K) cannot meet, you will want to consider Primary Rate ISDN (t1 speeds - 1.5Mbits/sec) and/or multiple t1s for redundancy and load balancing.

• Web-Based Email
• Pop3/SMTP email - Netscape Messenger, MS Outlook, Eudora)

http://www.nai.com/ (Good PGP implementation)
Microsoft Outlook
http://www.eudora.com/email/index.html (Eudora)

Helpful Links:

Setting up SMTP Auth in popular Mail Clients:
http://www.pro-usa.net/mailops/help/smtp_auth.asp


Section I
General Rules for Richweb.com Email:

1. Your inbox will be automatically reset and moved to a backup file if the
amount of mail is greater than 18 Megabytes. Warnings will be issued when
your inbox is over 12MB in size. If your mail is moved a file with the date
stamp of the date which it was moved will show up in your mail folders
directory in Twig (web-based email).

2. All messages are logged. Spam (unsolicited commercial email) sent from
your account will result in immediate termination of your accounts, data,
and access privileges.

3. Incoming SPAM (unsolicited commercial email) is filtered by default for
all customers. All email that matches patterns that score the email as
potentially a piece of spam mail will cause the email to be routed to a spam
mail folder. Again, this folder can be accessed from twig. You can opt out
of the spam filtering program at any time by contacting the Richweb mail
administrator: admin@richweb.com.

4. Messages from certain networks and domain names that send large amounts
of spam are blocked at the network level. If you feel that you need to
communicate with a user that uses a network that is blocked please contact
the Richweb mail administrator: admin@richweb.com.

5. Messages over 10MB in size are blocked inbound and outbound from
Richweb's network. If you have attachments larger than 10MB in size, please
contact the Richweb mail administrator: admin@richweb.com to discuss setting
up a web or ftp site to post your large files for access.

+====================================================================+

Section II
Mail Client Configurations:

Option 1:

TWIG Web Based E-Mail

https://mail.richweb.com/

Click the link that says secure mail at the bottom; make sure the key in
your browser locks; this means the connection is secured.

**Note**
You can click on "Twig Tutorial" or "Help" when you log in to TWIG for "How
to use TWIG". 

+====================================================================+

Option 2:  Pop3 Email + SMTP AUTH + TLS (SSL)

a./ Microsoft Outlook 2000 and Outlook Express 5:

- Click on "account" under Tools menu to get into the Internet Account
  Then click on "Add", chose "Mail..."

- Then fill out all info full name and email address
  For the "E-mail Server Names
  * My incoming mail server is a POP3
  * Incoming mail (POP3 or IMAP) server: mail.richweb.com
  * Outgoing mail (SMTP) server: mail.richweb.com

- The next screen will require to put user ID and Password. (can check mark
the "Remember password" option) 

- Chose which method to use connect to the Internet: phone line (dialup
account), Local area   network (cable or DSL) 

- Click finish. The screen comes back the "Internet Account" screen.

- Highlight the mail account just created. Then click on Properties.

Then click on "server" tab:
  * Check mark on the "My server requires authentication". Then click on
"Settings"

  * Don't select "Log on using Secure Password Aththentication"

  * click on "OK"
  
- Close the "Internet Account" screen.

- You should close the mail client and restart it.

b./ Nescape 4.x 

- Open Netscape Messenger.

- Click on "Edit" menu, then chose "Preference"

- The Preference menu has "Identity,Mail servers, Newgroup Servers..." sub
categories. 

  + Click on Indentiy: fill out your account information such as name, email
address...

  + On the "Mail server" screen, fill out all information as below:
  
    - Outgoing mail (SMTP) server: mail.richweb.com
    - Outgoing mail server user name: "Your user ID"
    - Use Secure Socket Layer (SSL) or TKS for outgoing messages: "Always"
    
  + Click on Mail server, then click on "Add..". The "Mail server Properites"
will show up. 
    - On General, fill out information as below:
      Server name: mail.richweb.com
      Server Type: POP3 Server
      User name: "your user ID"
      Check mark all options such as "Remember password, Check for mail every
...."
    - On POP
      You can check mark all options.
    - Click Ok to finish the " Mail server Properties"

- Click "OK" to finish your mail setup.

+====================================================================+

Option 3:

IMAP over SSL + SMTP AUTH over TLS (SSL)
(for Experts Only)

a./ Netscape 4.x IMAP Config:

- Open Netscape Messenger.

- Click on "Edit" menu, then chose "Preference"

- The Preference menu has "Identity,Mail servers, Newgroup Servers..." sub
categories. 

  + Click on Indentiy: fill out your account information such as name, email
address...

  + On the "Mail server" category, fill out all information as below:
    - Outgoing mail (SMTP) server: mail.richweb.com 
    - Outgoing mail server user name: "Your user ID"
    - Use Secure Socket Layer (SSL) or TLS for outgoing messages: "Always"
    - Incoming Mail server: Click "Add" the "Mail server Properties" will
show up. 

    Fill out all information below:
    
    * General tab
      Server name: mail.richweb.com
      Server type: IMAP server
      User Name:  your UserID
    * IMAP tab
      Check mark Use secure connection (SSL)
    * Advanced tab
      IMAP server directory: mail/
      
- Click "OK" to finish your mail setup..


b./ MS Outlook 2000 and Outlook Express 5 IMAP Config:

- Click on "account" under Tools menu to get into the Internet Account
  Then click on "Add", chose "Mail..."
- Then fill out all info full name and email address
  For the "E-mail Server Names
  * My incoming mail server is a IMAP
  * Incoming mail (POP3 or IMAP) server: mail.richweb.com
  * Outgoing mail (SMTP) server: mail.richweb.com
  
- The next screen will require to put user ID and Password. (can check mark
the "Remember   password" option)

- Chose which method to use connect to the Internet: phone line (dialup
account), Local area   network (cable or DSL) 

- Click finish. Come back the "Internet Account" screen.

- Highlight the mail account just created. Then click on Properties

- Click on "server" tab:
  * Check mark on the "My server requires authentication". Then click on
"Settings"

  * Don't select "Log on using Secure Password Aththentication"
  
  * Click OK. 

Advanced Tab:
Outgoing server (SMTP) DO NOT check on This server requires a secure 
connection (SSL)
Incoming server (IMAP) Check on This server requires a secure connection (SSL)
As soon as you click the port number will be changed to 993 from 143.
  
- Click on "IMAP" Tab: "Root folder path" is mail/. And check mark "Check
for new message in all folders.

- Click on "OK". Then close the "Internet Accounts"
- You should close the mail client and restart it.


c./ MS Outlook 2002

**email account screen ***
Click on Add a new e-mail account 

- Server type --> chose IMAP (connect to an IMAP e-mail server to download
email and sychronize 

Next
Fill out all information
User information
Username:
Email address

Logon information
user name
password
(remember password)

Server information
Incoming mail server  (IMAP) mail.richweb.com 
Outgoing mail server (SMTP) mail.richweb.com


"more settings"

**In Internet E-mail settings
General tab:
Mail account: prefer Richweb IMAP

Out going mail
Click on my outgoing server (SMTP) requires authentication

Check on Use same settings as my incoming mail server

Otherwise, If you have different ISP (not RW)
Check on Log on using 
user Name: your ID
password

Connection tab:
- Connect using my local area network (LAN) if you are at work or have dsl.,..
- Connect using my phone line if you have dialup account

Advanced tab
Server port numbers

Outgoing server (SMTP) DO NOT check on This server requires a secure connection 
(SSL)
Incoming server (IMAP) Check on This server requires a secure connection (SSL)
As soon as you click the port number will be changed to 993 from 143.

Server timeouts
Check 5 minutes.

- Folder
Root folder path: mail/


For POP3 check on advanced " leave a copy message on the server.
----------------------------------------------------------------

How to set up “Save Sent Items on an IMAP Server”

I/A. Create a Rule with the Rules Wizard on Microsoft Outlook XP

1. On the Tools menu, click Rules Wizard, and then click New. (If you have 
more than one mail box, you should choose the right one to apply for new rule)
2. Click to “Start from a blank form” and select “Check message after 
sending”, and then click Next. 
3. Scroll down the list and click to check the Uses The "Form Name". 
4. Click on the underlined "form name" in the Rule Description box. 
5. Click to select Application Forms, and scroll down to check “Message”. 
   Click Add, click Close, and then click Next. 
6. Click the "Move a copy to the specified folder" check box. 
7. Click to select the underlined "specified" folder in the Rule Description    
box 
8. Click to select (such as sent-items folder) or create a folder on your 
   IMAP server. Click OK, and then click Next. 
9. Click Next again, and then specify a rule name (make sure the box “Turn 
   on this rule” is checked) Click Finish, and then click OK.


I/B. Create a Rule with the Rules Wizard on Microsoft Outlook 2000 

1. On the Tools menu, click Rules Wizard, and then click New. 
2. Click to select Check Messages After Sending, and then click Next. 
3. Click to check the Uses The "Form Name" Form check box. 
4. Click on the underlined "form name" in the Rule Description box. 
5. Click to select Application Forms, and then click to select Message. 
   Click Add, click Close, and then click Next. 
6. Click the "Move a copy to the specified folder" check box. 
7. Click to select the "specified" folder in the Rule Description box 
8. Click to select or create a folder on your IMAP server. Click OK, and 
   then click Next. 
9. Click Next again, and then specify a rule name. Click Finish, and then 
   click OK. 


II.   Disable Save Sent Items in the Sent Items Folder

1. On the Tools menu, click Options. 
2. On the Preferences Tab, click E-mail Options. 
3. Click to clear the "Save copies of messages in Sent Items Folder" check 
   box 
4. To close the dialog boxes, click OK twice.

So before you start the process, turn off Word in Outlook as follows.
Open Outlook, click the "Tools" menu, and then choose "Options". Next 
click on the Mail Format tab and look for the box that says "Use Microsoft 
Word to edit e-mail messages". Untick the box. Then click OK.

Now let's create the message that will be sent to people while you are 
away.
Create a mail message as you would normally by click "New" on your 
tool bar or from the File menu choose "New", then "Mail Message". A new 
mail message window will appear.

Leave the "To" and "CC" fields blank. In the "Subject" field you could 
type "I am visiting grandma" or something similarly appropriate.

Next in the body of the e-mail, type a message like: 

"Hi. I've just received your e-mail in my inbox. Please note that I am away 
from Tuesday through Thursday visiting my grandma and grandpa. I am 
modeling my grandma's knitted colored socks and oversized hats in the 
Winter Wonderland show in Sudbury. I won't be checking e-mail while I 
am away, however you can send an e-mail to my Grandpa Bob at 
bob@bob.com if you need to get hold of me. Or call me on my cell at 416-
555-6702.". 

Once the autoreply e-mail is written, click the File menu and choose 
Save As, then choose a folder on your hard drive to store the message in 
that you will be able to find later (make a note of it).

For simplicity sake, I usually click through to C: drive via "My Computer" 
and find a folder called "autoreply". You'll have to create this folder the 
first time you do this.

Next type a filename in the box provided (eg. outtatown) and then in 
the "Save as type" box choose "Outlook Template". Remember that this 
option is not available if Microsoft Word is still set as your e-mail editor 
(see above).

In the main Outlook window, choose the "Tools" menu and then 
the "Rules Wizard". Click the "New" button. A box will appear. 
Choose "Start from a blank rule" at the top, then below that in the white 
box, choose "Check messages when they arrive" item is selected. 
Click "Next". 

In the next screen you need to select the e-mails that the autoresponder 
will reply to. There are lots of choices (be sure to use the vertical slider 
on the right to explore all the options). If you want all messages that 
arrive to get the autoreply, just click "Next". A message warning will pop 
up if you do this to make sure you want to send it to all the people who e-
mail you.

In next dialog box you'll choose what to do when an e-mail arrives. Scroll 
down using the slider at the right of the dialog box and find the item that 
says "Reply using a specific template".

You'll notice that the each part of the rule you are creating appears in 
the "Rule description" box.

When "Reply using a specific template" appears in the rule description, 
note that "specific template" is underlined. That means it's clickable, and 
therefore customizable. So click it. A dialog box with the title "Select a 
Reply Template". 

This is where you link to the autoresponder e-mail that you created 
earlier.
In the "Look In" pulldown menu at the top select the second item 
called "User templates in file system". When you do this you'll notice that 
the "Browse" button to the right that was previously greyed out is now 
active. So click it. A "Go to Folder" box will pop up. Now click the plus sign 
(+) next to "My Computer". A list of drives on your computer will appear. 
Click the plus (+) sign next to the "C:" drive. It'll look something like 
this "Local Disk (C:)". A list of folders on your "C:" drive will appear. Select 
the "autoreply" folder you created earlier and click OK.

The "outtatown" Outlook template we created earlier will be listed in 
the "email-files" folder. Select it and click open. 

Now you'll be back to the "Rules Wizard" box. In the "Rules Description" 
you'll notice that it says on the bottom line "reply using 
C:\autoreply\outtaoffice.oft".
Click "Next". You'll have the option to create any exceptions. Unless 
there's some e-mail that you don't want the autoresponder to go to 
simply click "Next" again. If you do check off the exceptions as 
appropriate.

On the next screen, name the rule in the top box. Call it "i am away", if you 
like. Also make sure there's a check mark in the box that says: "Turn on 
this rule". This will activate the rule immediately. You can leave the box 
next to "Run this rule now on messages already in the Inbox" unchecked, 
unless you want all the messages you have already received to be sent 
your "out of the office" autoresponse.

Click "Finish". The autoresponder is now set up. It will be listed in 
the "Apply rules in the following order" box. To modify it select the rule so 
that it is highlighted and click "Modify" on the right. To remove it 
click "Delete".

If the box next to the rule is checked it is active, so don't turn it on unless 
you are ready to leave.

To get to the rule later, start up Outlook 2002, choose the "Tools" menu 
and select "Rules Wizard".

While you are away you will need to leave the computer on and Outlook 
2002 running. 

1. Mail-Relay
2. Popmail (Eudora, Netscape, MS Outlook, etc Mail client setup to "pop" the mail from Richweb's mail servers.
3. TWIG - secure, web-based email

For solutions 2 and 3, Richweb hosts your email on our systems, and you will pay a little bit more for that service. For solution 3, we simply provide robust and reliable relay service. There is no charge for this service currently, if you are an ISP customer. Mail-relay can only work if you have an existing mail server that speaks the SMTP protocol.

Examples of SMTP servers (in no particular order)
that we have reports of Richweb customers running:
Un*x sendmail
UN*x qmail
Novell Groupwise
Microsoft NT running MS SMTP services (lightweight, free) or MS Exchange (full featured)
Netscape Messenger
Symantec I-Gear
AS400 has an SMTP package that comes with the IP services.

Richweb will also take care of mapping the website to a valid IP address(es) and we will also configure any email mappings you need for your domain(s).

Richweb provides a secured ftp account that you can use to login and make changes to your site, provided you have some basic html and/or graphics knowledge.

For web applications that involve dynamic data access, we also build custom administrative interfaces that you can use to manage all of your data effectively.

If you have a website you'd like to move, you may request a tar archive of your site at the cost of $100. If you would like a cdrom of the site, and any email transaction logs, the charge is $200.

Be warned that any database or web application pages are developed in a combination of mod_perl, php, and MySQL. You'll need to have an applications programmer assist in porting or transferring the dynamic pieces of your site (if you have any).

Once you have your new email accounts, email server, and network access configured and tested, you can submit a Domain Name change template to the internic. Richweb will ACK any requested changes promptly.

Internic changes typically occur at 5AM each morning, when their databases are refreshed. You'll need to re-test your networks at that point, as all traffic destined for your domain will now be using the new DNS servers you specified in the domain change template.

If you would like Richweb to submit the domain change template, or if you require any temporary DNS changes you will be charged $100/hr for systems engineering time. A minimum of (2) hrs will be charged.

MRTG helps you plan the growth of your network and WAN. For a real time, detailed look at your Richweb connection, please refer to the following ip acounting howto:

1. Telnet to your edge router.

2. Login using your username and password. If you do not have one Richweb will 
provide you with one.

3. type "clear ip accounting" at the prompt.

4. type "sh ip accounting" at the prompt.

Every device talking on your network with a host outside of your network will 
show up. You can use this output to figure out which hosts are using the most
bandwidth at any given time. Repeat steps 3 and 4 until you have the data you
need. Use your local DHCP server or IP allocation spreadsheets [you do have 
those, don't you :=) ] to figure out which IP address belongs to which user.

If you would like additional network analysis to be carried out, please contact
our sales or engineering teams. 

You can access your stats at http://ems.richweb.com. If you do not have a login and password, please contact us to get setup.